Terms & Conditions
Effective Date: 4 September 2026
1. Introduction
These Terms & Conditions govern your use of the Life Aromatics website and your purchase of products through our online store.
The website is operated by Trinity Research Institute (Pty) Ltd trading as Life Aromatics (“Life Aromatics”, “we”, “us” or “our”).
By using our website or placing an order, you agree to these Terms & Conditions.
These Terms & Conditions should be read together with our Privacy Policy, Shipping Policy and Returns & Refunds Policy.
Nothing in these Terms & Conditions is intended to exclude, restrict or waive any right or remedy available to a consumer under applicable South African law.
2. Definitions
For purposes of these Terms & Conditions:
Customer, you or your means the person or entity purchasing products from Life Aromatics.
Products means the products offered for sale through the Life Aromatics website.
Website means the Life Aromatics online store and associated webpages.
Order means a request submitted by a customer to purchase products through the website.
Business Day means a day other than a Saturday, Sunday or public holiday in South Africa.
3. About Life Aromatics
The online store is operated by Trinity Research Institute (Pty) Ltd trading as Life Aromatics.
Our contact email is:
Our applicable company and contact details are made available through the website and other required business disclosures.
4. Eligibility to Purchase
By placing an order, you confirm that you are legally capable of entering into a binding agreement and that the information supplied by you is accurate and complete.
Where a customer purchases products on behalf of a business or organisation, the customer confirms that they have the necessary authority to place the order.
5. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images and other information on the website are accurate and current.
Product images are provided for illustration and may vary from the actual product because of photography, screen settings, packaging changes or other factors.
The product description and specifications displayed for the relevant product will apply to the product being offered.
6. Natural Products and Product Variations
Many of our products are natural materials, including carrier oils, essential oils, hydrosols, butters and other botanical products.
Natural products may exhibit variations in colour, aroma, consistency, clarity and other characteristics between batches.
Packaging, labels, closures and other presentation elements may also change from time to time.
Such variations do not necessarily indicate that a product is defective or unsuitable.
7. Product Suitability and Intended Use
Customers are responsible for determining whether a product is suitable for their intended application.
Where a customer incorporates a Life Aromatics product into another formulation, cosmetic product, aromatherapy preparation, manufacturing process or commercial product, the customer is responsible for ensuring that the resulting product is safe, suitable and compliant with applicable laws and regulations.
Product information supplied by Life Aromatics should not be interpreted as a guarantee that a product is suitable for every particular application.
8. Aromatherapy and Wellness Information
Information published by Life Aromatics concerning aromatherapy, essential oils, carrier oils or related products is provided for general informational purposes.
It is not intended to constitute medical advice, diagnosis or treatment.
Aromatherapeutic products are not a substitute for professional medical advice or treatment.
Customers should consult an appropriately qualified healthcare professional where they have concerns regarding the use of a product.
9. Product Safety
Customers must read and follow all applicable product labels, safety instructions and directions before use.
Essential oils should generally be appropriately diluted before topical application unless a product is specifically intended for another use.
Customers should conduct an appropriate patch test before topical use and discontinue use if irritation or an adverse reaction occurs.
Products should be stored appropriately and kept away from children and animals unless specifically intended for such use.
Products should not be taken internally unless expressly indicated and appropriate instructions are provided.
10. Prices
All prices displayed on the website are in South African Rand (ZAR).
Prices may change from time to time.
A price change will not affect an order that has already been accepted and paid for, except where correction is required because of an obvious pricing or listing error or where otherwise permitted by law.
Applicable delivery charges and other charges will be displayed or communicated before an order is finalised.
11. Orders
Submitting an order through the website constitutes a request to purchase the selected products.
Receipt of an order does not necessarily constitute final acceptance of the order.
An order may be subject to payment verification, stock availability and other legitimate processing requirements.
Where an order cannot reasonably be fulfilled, Life Aromatics may contact the customer to discuss an appropriate solution or cancel the affected order where permitted by law.
12. Payment
Payment must be made using one of the payment methods made available through the website.
Where payment is made by EFT, the order will generally only proceed once payment has been verified and cleared.
Life Aromatics does not consider the submission of proof of payment alone to constitute cleared payment.
Payment processing may be handled by third-party payment providers.
13. Stock and Back-Orders
Products displayed on the website are subject to availability.
Where an ordered product is unavailable, Life Aromatics may place the product on back-order where reasonably possible.
We may contact the customer regarding expected availability, alternatives, cancellation or other appropriate arrangements.
14. Shipping and Delivery
Shipping is governed by our Shipping Policy, which forms part of these Terms & Conditions.
14.1 Standard Door Delivery
Our current standard door-delivery rates are:
| Parcel Size | Rate |
|---|---|
| Small | R99 |
| Medium | R129 |
| Large | R199 |
Door delivery is subject to courier service coverage.
14.2 PUDO Locker-to-Locker Delivery
Life Aromatics also offers PUDO locker-to-locker delivery where available and appropriate for the order.
Current PUDO rates are:
| Parcel Size | Rate |
|---|---|
| Small | R79 |
| Medium | R89 |
| Large | R129 |
PUDO is a locker-to-locker service and requires the intended locker destination to be established before dispatch.
14.3 Missing Locker Information
Where a customer selects PUDO delivery but does not provide sufficient information to identify the intended locker destination, Life Aromatics will contact the customer to establish the intended locker.
The order may be held until the required information has been obtained.
Customers are responsible for providing accurate information and responding to reasonable requests for information necessary to fulfil the order.
14.4 Customer-Requested Change from PUDO to Door Delivery
If a customer selects PUDO delivery and subsequently requests that the order instead be delivered to a door address, the customer will be responsible for the additional shipping charge arising from that change.
The applicable door-delivery rates are:
- Small: R99
- Medium: R129
- Large: R199
The additional charge will be calculated as the difference between the applicable door-delivery rate and the PUDO shipping charge already paid.
Life Aromatics will communicate the additional amount to the customer before the delivery method is changed.
For clarity, the additional charge applies because of the customer’s request to change the delivery method, and not merely because the customer initially failed to provide a locker destination.
15. Delivery Estimates
Estimated delivery times are provided in our Shipping Policy.
Delivery estimates are not guaranteed dates.
Life Aromatics is not responsible for delays caused by circumstances outside our reasonable control, subject to any rights or remedies that cannot lawfully be excluded.
16. Returns, Refunds and Exchanges
Returns, refunds and exchanges are governed by our Returns & Refunds Policy.
Nothing in that policy or these Terms & Conditions limits any statutory consumer rights.
Where South African consumer law provides a mandatory right to return, repair, replace or receive a refund, that right will apply notwithstanding any general change-of-mind or returns provision.
17. Consumer Rights
Life Aromatics recognises the rights and protections afforded to consumers under applicable South African legislation, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002, where applicable.
Nothing in these Terms & Conditions is intended to:
- waive a statutory consumer right;
- exclude a statutory remedy that cannot lawfully be excluded;
- impose an unlawful restriction on a consumer’s rights; or
- limit liability where such limitation is prohibited by law.
18. Promotions and Discounts
Promotional prices, discount codes and special offers may be subject to additional terms stated at the time of the promotion.
Promotions may have limited validity periods, product exclusions, quantity limitations or other conditions.
Promotional terms do not override statutory consumer rights.
19. Sale Products
Products sold at a discounted or promotional price remain subject to applicable consumer rights.
A product is not excluded from statutory rights merely because it was purchased during a sale or promotion.
Where a discount reflects a specific disclosed characteristic, cosmetic imperfection or other condition, that information will be communicated where applicable.
20. Errors and Inaccuracies
We make reasonable efforts to ensure that website information is accurate.
Occasionally, the website may contain typographical errors, inaccurate information or omissions relating to product descriptions, pricing, availability, promotions or other information.
We reserve the right to correct such errors and update information.
Where an obvious error materially affects an order, Life Aromatics may contact the customer to discuss the appropriate resolution, subject to applicable law.
21. Website Availability
We do not guarantee that the website will always be available, uninterrupted or free from errors.
Website availability may be affected by maintenance, technical problems, hosting failures, telecommunications problems or other circumstances outside our reasonable control.
22. Website Content and Intellectual Property
Unless otherwise stated, website content including text, images, graphics, product descriptions, branding, logos and other materials is owned by or licensed to Life Aromatics and may not be reproduced, distributed or commercially exploited without permission.
You may use the website for lawful personal or business purchasing purposes.
23. Reviews, Comments and Submissions
Where the website permits customers to submit reviews, comments, photographs or other content, customers must ensure that their submissions are lawful and do not infringe the rights of others.
Submissions must not contain unlawful, defamatory, abusive, discriminatory, misleading or malicious content.
Life Aromatics may moderate or remove submissions that breach these requirements or applicable law.
24. Third-Party Services and Links
The website may use or provide access to third-party services, integrations or links.
Third-party services operate under their own terms and policies.
Life Aromatics is not responsible for the independent operation, availability or content of third-party websites or services, subject to any liability that cannot lawfully be excluded.
25. Privacy and Personal Information
The collection and processing of personal information through the website is governed by our Privacy Policy.
By using the website and providing information to us, you acknowledge that personal information may be processed in accordance with that policy and applicable South African data-protection legislation.
26. Prohibited Use
You may not use the website:
- for unlawful purposes;
- to violate applicable laws or regulations;
- to infringe the rights of others;
- to transmit malicious software;
- to interfere with the operation or security of the website;
- to attempt unauthorised access to systems or accounts;
- to submit fraudulent orders or payment information; or
- for any purpose that is otherwise prohibited by these Terms & Conditions.
27. Limitation of Liability
To the maximum extent permitted by applicable law, Life Aromatics will not be liable for indirect or consequential loss arising from the use of the website or products.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.
In particular, these Terms & Conditions do not exclude statutory consumer remedies or liability that cannot lawfully be excluded.
28. Customer-Appointed Couriers
Where a customer independently appoints a courier to collect an order from Life Aromatics, the customer is responsible for that courier’s subsequent transportation and delivery arrangements, subject to applicable law.
Life Aromatics will take reasonable care to hand the correctly packaged order to the appointed courier.
This provision does not exclude any liability that Life Aromatics cannot lawfully exclude.
29. Force Majeure
Life Aromatics will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, strikes, industrial action, power or telecommunications failures, transport disruptions, government action, civil emergencies or significant failures of third-party service providers.
This clause does not affect statutory consumer rights.
30. Indemnification
To the extent permitted by law, a customer may be responsible for losses reasonably arising from their unlawful use of the website, deliberate misuse, material breach of these Terms & Conditions or infringement of another person’s rights.
Nothing in this clause requires a customer to indemnify Life Aromatics for Life Aromatics’ own unlawful conduct or for liability that cannot lawfully be transferred to the customer.
31. Complaints and Dispute Resolution
Customers are encouraged to contact Life Aromatics first so that complaints can be investigated and resolved where possible.
Complaints should be submitted to:
Please provide your order number and sufficient information for us to investigate the matter.
Nothing in this section prevents a consumer from exercising any statutory right to approach a regulator, ombud, consumer tribunal, court or other competent authority.
32. Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
Any dispute will be dealt with in accordance with applicable South African law and the jurisdiction of the appropriate competent forum.
33. Changes to These Terms & Conditions
Life Aromatics may update these Terms & Conditions from time to time.
The version applicable to an order will generally be the version in effect when the order is concluded, unless a change is required by law or otherwise applies to the existing relationship.
Changes will not retrospectively remove rights that have already accrued to a consumer.
34. Severability
If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be severed or limited to the extent necessary without affecting the validity of the remaining provisions.
35. No Waiver
A failure by Life Aromatics to enforce a provision of these Terms & Conditions does not constitute a waiver of our right to enforce that provision subsequently.
36. Entire Agreement
These Terms & Conditions, together with the Privacy Policy, Shipping Policy, Returns & Refunds Policy and any applicable product-specific or promotional terms, constitute the agreement governing the relevant website use or transaction, subject to applicable law.
37. Contact Information
For questions regarding these Terms & Conditions, orders or our website, please contact:
Trinity Research Institute (Pty) Ltd t/a Life Aromatics
Email: hello@lifearomatics.co.za