Shipping Policy

Effective Date: 4 September 2026

This Shipping Policy applies to purchases made directly through the Life Aromatics online store and forms part of our Terms & Conditions.

Life Aromatics delivers products throughout South Africa using courier and locker-to-locker delivery services. The available delivery method and applicable shipping charge may depend on the size, weight, nature and destination of the order.

1. Order Processing

Orders are processed once the order has been placed and payment has been received and cleared.

For EFT payments, submission of proof of payment does not necessarily mean that payment has cleared. Orders will be processed once payment has been verified.

Orders containing products that are in stock are generally processed within 1–2 business days after payment has been confirmed.

Where operationally possible, orders received before 11:00 AM on a business day may be processed on the same day. Same-day processing is not guaranteed.

Orders received after the applicable cut-off time, on weekends or on public holidays will generally be processed on the next business day.

2. Standard Door Delivery

Our standard courier service delivers to residential and business addresses within areas serviced by our courier partners.

Current standard door-delivery rates are:

The applicable parcel size is determined by Life Aromatics based on the packaging, dimensions, weight and shipping requirements of the order.

These rates are subject to change. The applicable shipping charge will be displayed at checkout or otherwise communicated to the customer before the order is finalised.

3. PUDO Locker-to-Locker Delivery

Life Aromatics also offers PUDO locker-to-locker delivery as a shipping option where the order is suitable for the service and the destination is serviced by the PUDO network. PUDO delivery is a locker-to-locker service. The customer must therefore provide or select the intended PUDO locker destination as required for the order to be dispatched correctly.

“PUDO (Pick-up, Drop-off) is a 24/7 smart locker parcel delivery service in South Africa operated by The Courier Guy. It lets you send, collect, and return packages affordably without waiting at home for a driver.”

PUDO locker-to-locker rates are:

3.1 Missing PUDO Locker Information

Where a customer selects PUDO delivery but does not provide sufficient information to establish the intended locker destination, Life Aromatics will contact the customer to obtain or confirm the required locker information.

We will make reasonable efforts to contact the customer using the contact details supplied with the order.

The order may be held from dispatch until the intended locker destination has been established.

3.2 Changing from PUDO to Door Delivery

If the customer has selected PUDO locker-to-locker delivery but subsequently requests door delivery instead, the customer will be responsible for the additional shipping charge applicable to the selected parcel size.

The applicable door-delivery rates are:

• Small: R89
• Medium: R119
• Large: R179

The additional amount payable will be the difference between the applicable door-delivery rate and the PUDO rate already paid.

For example, where a customer has paid the PUDO rate for a small parcel of R69 and subsequently requests door delivery, the additional shipping charge will be R20.

Life Aromatics will advise the customer of any additional amount payable before changing the delivery method.

A change from PUDO to door delivery will be subject to the availability and service coverage of our courier network.

4. Delivery Estimates

As a general guide:

• Main centres: approximately 1–2 business days after dispatch.
• Regional areas: approximately 2–3 business days after dispatch.
• Outlying or remote areas may require additional transit time.

PUDO delivery times may differ from standard courier delivery times depending on the PUDO network, destination and locker availability.

Delivery estimates are provided as guidance and are not guaranteed delivery dates.

Transit time begins once the order has been dispatched to the relevant delivery provider.

5. Free Shipping

Free shipping may be offered on qualifying orders over the applicable threshold displayed on our website.

Unless otherwise stated, our current free-shipping threshold is:

Orders over R1,200

Free shipping does not apply to LuxLine or Packaging categories unless specifically stated otherwise.

Where free shipping is offered, Life Aromatics will determine the applicable delivery method and parcel size unless another delivery option is expressly offered at checkout.

6. Back-Orders

Where a product is temporarily unavailable, the order may be placed on back-order.

Back-orders are generally expected to be processed within approximately 5 business days, but supplier availability and lead times may vary.

Where an order contains both available and back-ordered products, Life Aromatics may contact the customer regarding the available options, including holding the complete order or arranging a split shipment.

Where the customer specifically requests a split shipment, any additional shipping charge applicable to the additional shipment may be payable by the customer.

7. Large and Bulk Orders

Large-volume, bulk or unusually heavy orders may require palletised freight, a dedicated courier service or another delivery arrangement.

The standard shipping rates published on the website may not apply to such orders.

Where a different freight arrangement is required, Life Aromatics will communicate the applicable shipping cost to the customer before dispatch where reasonably practicable.

8. Delivery Address

Customers are responsible for providing complete and accurate delivery information.

For door delivery, this includes the correct:

• Recipient name
• Street address
• Suburb
• City/town
• Postal code
• Contact telephone number

For PUDO delivery, the customer is responsible for providing or selecting the correct locker destination and the information required to identify that destination.

Life Aromatics may contact the customer where information is incomplete or appears incorrect.

Where additional delivery, re-delivery or address-correction charges arise because incorrect or incomplete information was supplied by the customer, those charges may be payable by the customer, subject to applicable law.

9. Failed Delivery and Re-Delivery

If a courier is unable to complete delivery because of circumstances attributable to the customer, including an incorrect address, unavailable recipient, refusal to accept delivery or other customer-related circumstances, additional delivery or re-delivery charges may apply.

For PUDO orders, the customer is responsible for collecting the parcel from the designated locker within the applicable collection period.

If a parcel is returned because it was not collected or because the supplied locker information was incorrect, Life Aromatics will contact the customer to establish the appropriate next step.

Any additional shipping charge arising from a customer-requested re-delivery or change in delivery method may be payable by the customer, subject to applicable law.

10. Collection

Customers may collect orders directly from Life Aromatics where collection has been arranged in advance.

Collection is by appointment and is subject to the availability of the relevant stock.

Customers arranging collection using their own courier are responsible for providing the courier with the necessary collection information or waybill.

Where a customer uses their own courier, Life Aromatics is not responsible for the courier’s subsequent transport arrangements, delays or delivery performance, subject to the customer’s statutory rights and any liability that cannot lawfully be excluded.

11. Courier Delays

Life Aromatics uses third-party logistics providers to deliver orders.

While we will take reasonable steps to assist with delivery-related queries and delays, courier delivery dates are estimates and may be affected by circumstances outside our reasonable control, including operational disruptions, adverse weather, strikes, peak-period volumes, incorrect delivery information and other logistical issues.

This does not limit any rights or remedies available to consumers under applicable law.

12. Damaged Parcels

If a parcel appears visibly damaged on delivery, customers should photograph the parcel and packaging before opening it where reasonably possible.

If products have been damaged in transit, customers should contact us as soon as reasonably possible and preferably within 48 hours of delivery.

Please retain the original packaging until the matter has been resolved, as it may be required for inspection or a courier claim.

Please refer to our Returns & Refunds Policy for the applicable process.

13. Tracking

Where tracking is available, tracking information will generally be supplied to the customer once the order has been dispatched.

Courier and PUDO tracking information is provided by the relevant delivery provider and may take some time to update after dispatch.

If tracking indicates that a parcel has been delivered or collected but the customer has not received it, the customer should contact Life Aromatics promptly so that we can assist with the delivery investigation.

14. International Shipping

International shipping is not offered as a standard delivery option through our online store.

Customers requiring international delivery should contact Life Aromatics before placing an order so that availability, shipping costs and applicable requirements can be considered.

Unless otherwise agreed, the recipient is responsible for any applicable customs duties, import taxes, clearance charges or other charges imposed by the destination country.

15. Public Holidays and Peak Periods

Processing and delivery times may be extended during public holidays, promotional periods, peak shopping periods and other periods of unusually high order volumes.

Where a significant delay is anticipated, Life Aromatics will make reasonable efforts to communicate this to affected customers.

16. Shipping Charges and Consumer Rights

Shipping charges are displayed or communicated before an order is finalised.

Nothing in this Shipping Policy is intended to exclude, restrict or waive any consumer right or remedy that cannot lawfully be excluded under applicable South African law.

Where a statutory remedy requires Life Aromatics to bear the cost of return, collection, replacement, repair or delivery, the applicable statutory requirement will take precedence over this Shipping Policy.

17. Contact

For shipping enquiries, delivery issues or assistance with an order, please contact:

Life Aromatics
Email: hello@lifearomatics.co.za

Please include your order number when contacting us about an existing order.